Product Manager - Automation

Own the product surface for operational automation and apply product thinking to build processes and pipelines. Partner with Customer Success, Onboarding Operations, Anti-Financial Crime, engineering, and other operational teams to redesign workflows, determine where automation or human judgment is appropriate, and drive successful adoption.

Responsibilities

• Deliver automation opportunities with Customer Success, Onboarding Operations, Anti-Financial Crime, and other operational teams.
• Reduce manual work, increase quality, and reduce risk through automation.
• Understand processes and systems deeply enough to redesign them with technology partners.
• Decide what should be automated versus what requires human judgment to remain ethical and compliant.
• Build relationships with operational leaders to ensure successful rollout and adoption.
• Apply product thinking to automating build processes and pipelines.
• Win buy-in from operational and engineering teams for change.

Requirements

• 3+ years of experience as a Product Manager, ideally supporting internal operational or engineering users.
• Comfort operating at the intersection of product and compliance.
• Ability to quantify impact, risk, and confidence to prioritize work.
• Experience building and buying solutions and weighing build-versus-buy decisions.
• Experience sourcing or managing third-party vendors.
• Clear stakeholder communication and ability to translate technical or compliance decisions into engineering-ready guidance.
• Experience working with engineering teams in an agile, continuous-delivery rhythm.
• Demonstrable experience using AI tools to build products and engineering tooling and running AI in production systems.

Benefits

• Remote but reachable work policy with flexibility to work from home or the office.
• Option to buy and sell up to 5 days of leave.
• Private medical insurance.
• Comprehensive retirement fund and essential risk benefits.
• Access to Learnably and additional learning platforms.
• 6 months of primary caregiver leave.
• Paw-ternity leave.
• Annual Inspiration Day, increasing with length of service.
• Free lunch and snacks.
• Zero fees up to a certain amount on Luno Instant Buy from day one.
• Regular social events and virtual classes.