Product Manager / Director, Institutional Growth

Shape and deliver products for institutional clients, including VIP programs, market maker programs, credit products, and growth initiatives. Analyze market and client needs, define roadmaps and requirements, coordinate with engineering, risk, compliance, sales, and relationship management, and measure product, revenue, and AUM outcomes.

Responsibilities

• Analyze institutional client needs, competitor offerings, and market trends
• Design and optimize VIP fee tiers, market maker incentives, and retention strategies
• Manage the end-to-end product lifecycle for institutional product lines
• Prioritize product and client requirements using data-driven analysis
• Manage institutional client onboarding, activation, engagement, upsell, and retention
• Translate client pain points into roadmap priorities
• Collaborate on technical and financial product requirements
• Build products with risk-management and operational workflows
• Develop KPIs and reprioritize roadmaps based on feedback
• Manage technical backlogs and prioritize features versus technical debt
• Develop partnerships and maintain institutional client relationships
• Drive growth strategies, cross-sell initiatives, incentive programs, and product bundling
• Build business cases and quantify revenue and AUM impact

Requirements

• Proven track record managing successful product launches throughout the lifecycle
• Ability to translate product strategy into detailed requirements and prototypes
• Experience engaging directly with institutional clients
• Experience with sales, business development, or relationship management teams in a B2B institutional environment
• Understanding of institutional crypto market dynamics
• Deep understanding of crypto exchange products and institutional trading workflows
• Hands-on experience using AI or LLM tools for product operations
• Bachelor's degree in business, technology, finance, or a related discipline

Benefits

• Competitive total compensation package
• Learning and development programs
• Education subsidy
• Team building programs and company events
• Wellness allowance
• Meal allowance
• Comprehensive healthcare schemes for employees and dependants