Product Manager / Director, VIP Growth & Operations
OKX is seeking an experienced VIP Growth & Operations Leader to create exclusive product experiences and service solutions for high-net-worth individuals, institutional clients, market makers, and other VIP segments. The role leads strategy, product planning, customer lifecycle management, personalized services, and continuous system optimization.
Responsibilities
- Own day-to-day VIP growth and operations execution
- Plan, launch, and iterate VIP lifecycle programs
- Build and run a VIP lifecycle operations framework
- Define VIP segments, triggers, and journeys
- Establish operating rhythms and coordinate with local markets
- Co-create market plans with local teams
- Plan and execute VIP offsites and online events
- Develop and scale VIP growth programs and tools
- Establish a data-driven growth operating model
- Coordinate Product, Data, Engineering, and Operations teams
- Define KPIs and monitor program performance
- Optimize programs based on data and market feedback
Requirements
- Bachelor’s degree or higher
- 5+ years of product management or product strategy experience
- Deep Web3 and cryptocurrency industry knowledge
- Exchange product knowledge, including institutional services, API trading, and VIP incentive programs
- Prior experience in CEXs, brokerages, financial institutions, or high-net-worth client products preferred
- Strong cross-team communication and coordination skills
- Proficiency in data analysis tools and data-driven decision-making
- Fluency in English and Chinese
- Multi-market collaboration experience
Benefits
- Competitive total compensation package
- L&D programs and education subsidy
- Team building programs and company events
- Wellness and meal allowances
- Comprehensive healthcare schemes for employees and dependants