Product Manager
Own the institutional onboarding product surface, including the Sumsub KYB integration across Luno Institutional, Blocktower, and global onboarding via Bermuda. Work with compliance, legal, and country teams to define global access, build onboarding feedback loops, quantify drop-off, and translate revenue goals into measurable work.
Responsibilities
- Own the Sumsub KYB integration end-to-end across Luno Institutional, Blocktower, and global onboarding via Bermuda
- Cut time-to-onboard from 9 days to 2 and reduce abandonment from 71% to 40%
- Work with compliance, legal, and country teams to navigate global access
- Build feedback loops to measure onboarding performance and fix issues
- Quantify drop-off and translate it into prioritisation decisions
- Manage third-party vendor integrations and hold partners accountable
- Translate compliance and business decisions into requirements engineering teams can build against
Requirements
- Experience building products for regulated customers
- Comfort working at the intersection of product and compliance
- Ability to quantify drop-off and translate it into prioritisation decisions
- Experience managing third-party vendor integrations
- Strong stakeholder communication skills
- Experience working with engineering teams in an Agile manner
- Experience integrating with third parties and developing fintech and/or crypto products
- Proven experience creating and implementing strategy with multidisciplinary teams, preferably in fintech or crypto
Benefits
- Remote but reachable work policy with the choice to work from home or the office
- Option to buy and sell up to 5 days of leave
- Private medical insurance
- Access to Learnably and additional learning platforms
- 6 months primary caregiver leave
- Paw-ternity leave
- Annual Inspiration Day
- Free lunch and snacks
- 0 fees up to a certain amount with Luno