Product Support Engineer

You will troubleshoot technical issues for Adyen merchants, own support cases through resolution, advise on the platform and APIs, communicate merchant feedback to product and engineering teams, document complex guidance, and contribute to Support projects.

Responsibilities

• Provide technical troubleshooting support to merchants
• Maintain knowledge of the Adyen platform, APIs, web-stack technologies, and integration methods
• Own merchant support cases from creation to resolution
• Track product processes and communicate merchant feedback to Product and Engineering
• Provide guidance and answer complex questions
• Document support knowledge
• Contribute to Support organization projects

Requirements

• Technical knowledge and API troubleshooting experience
• Experience working directly with merchants in a customer support role
• Strong verbal and written communication skills
• Ability to communicate complex technical topics to technical and non-technical audiences
• STEM degree preferred but not required