Product Support Specialist - Mining Undercarriage

ITM Mining Solutions

Location: Field-based in Fort McMurray Travel: Regular regional and remote-site travel required Schedule: 14 on/ 14 off

Required Experience

• Minimum of five years of experience in a technical, mechanical, quality, product-support or field-service position.
• Experience in mining, heavy equipment, earthmoving equipment or industrial manufacturing is strongly preferred.
• Experience working with mining customers, distributors or heavy-equipment maintenance teams is an asset.
• A technical diploma, trade qualification or post-secondary education in mechanical technology, is an asset. Equivalent industry experience will be considered.

Technical Knowledge and Skills

• Strong mechanical aptitude and practical troubleshooting ability.
• Knowledge of crawler undercarriage systems and components.
• Understanding of product functionality, applications and operating limitations.
• Knowledge of earthmoving machinery, operating conditions and mechanical stresses.
• Familiarity with manufacturing processes, quality standards and production cycles.
• Ability to read and interpret technical drawings, specifications and product documentation.
• Familiarity with mining applications, warranty terms and product-performance criteria.
• Competence using measuring instruments and field diagnostic tools.
• Strong analytical skills and the ability to convert field data into practical recommendations.
• Ability to prepare clear and professional technical reports.
• Proficiency with Microsoft Office and standard business applications.

Key Competencies

• Customer-focused and solutions oriented.
• Strong analytical and problem-solving abilities.
• Self-motivated, organized and able to work independently.
• Clear written and verbal communication skills.
• Effective technical training and presentation abilities.
• Collaborative approach to working with customers, sales, engineering, quality and manufacturing teams.
• Adaptability in changing and demanding field environments.
• Commitment to safety, quality and continuous improvement.

Work Environment and Physical Requirements

This is a field-based role involving work at active mine sites, maintenance facilities and industrial locations. The successful candidate must be able to:

• Travel to customer, distributor and remote mine-site locations as required.
• Work extended shifts, including 12-hour days, when necessary.
• Work a rotational schedule of 14/14
• Work indoors and outdoors in changing weather and industrial conditions.
• Walk or stand for extended periods and safely navigate uneven surfaces.
• Climb equipment access systems and work safely around large earthmoving machinery.
• Bend, kneel and perform physically demanding inspection activities.
• Lift and carry up to 50 pounds.
• Wear required personal protective equipment and satisfy respirator-fit requirements.
• Comply with all company and customer safety, site-access and regulatory requirements.

Additional Requirements

• Valid driver’s licence and clean driving record.
• Ability to travel by vehicle and commercial aircraft.
• Ability to work in remote locations and access active mine sites.
• Successful completion of required background checks and applicable drug and alcohol screening.
• Ability to obtain and maintain required site orientations, safety training and certifications.
• Flexibility and willingness to travel when needed, including occasional short-notice assignments.

Why Join ITM?

This position offers the opportunity to work directly with major mining customers and some of the industry’s largest equipment. The Product Support Specialist will have a meaningful role in improving product performance, strengthening customer relationships and supporting the development of ITM’s future undercarriage solutions.