2nd Shift - Production and Fulfillment Supervisor

Mur-chol-uh-jee | The science of company merch; the skill of creating and delivering custom-branded apparel and corporate gifts around the world.

Merchology is a leading eCommerce retailer in B2B sales of co-branded merchandise including apparel, headwear, drinkware, gifts, and accessories. We are family-owned, people-powered, and we are adding to our #MerchTeam at our facility in Plymouth. Come see why we are a three-time Star Tribune Top Workplaces award winner!

Merchology seeks a Production & Fulfillment Supervisor for our 2nd Shift 3 - 11 pm to join our Operations team. Reporting to the Senior Operations Manager, the Production & Fulfillment Supervisor is a critical role that is responsible for overseeing individual and team performance to successfully meet company cost, quality, and delivery objectives for the production of customized products.

PRIMARY RESPONSIBILITIES

A successful Production & Fulfillment Supervisor will:

• Take ownership and accountability for all safety and quality incidents within your area of responsibility.
• Manage individual and team performance through timely feedback and coaching conversations.
• Maintain SME knowledge of the machine operations under the purview of the position.
• Active participant in peak season staffing, including conducting interviews, training, and onboarding.
• Identify problems, develop solutions, and suggest changes when necessary.
• Maintain and communicate on key area metrics to team and stakeholders.
• Support project improvements across facilities and departments.
• Monitor attendance and keep accurate recordkeeping and documentation.
• Communicate positively within and across departments to gather information needed to make decisions.
• Take corrective action and work with manager on any disciplinary decisions up to written warning level.
• Effectively delegate and empower others to manage increasing workload as needed.
• Inspire, influence, and guide others to participate in common goals.
• Learn and implement EOS structure and principles for everyday success.
• Foster a culture centered around Merchology’s Core Values - exhibit Servant Leadership ideologies while coaching employees for success.
• Additional projects or duties as assigned.