Production Manager (Roofing)
POSITION OVERVIEW:
Guardian is an established Roofing & Gutter company seeking a driven and detail-oriented Production Manager with a passion for delivering outstanding customer service and sharp problem-solving skills to assist in the management of the day-to-day operations in our fast-paced Roofing Installation department.
The Install Production Manager will be responsible for overseeing Superintendents, dispatching crews and technicians and seeing each project through its life cycle, as well as being one of the main points of contact for customers through all stages of the project. To succeed in this role, you must have excellent time management and communication skills. You must enjoy learning and implementing new systems to improve the existing operations within the department and be committed to maintaining a high standard of quality, safety, and efficiency. As a vital member of our team, you'll have the opportunity to shape the future of our company while advancing your career in a dynamic and supportive environment.
KEY RESPONSIBILITIES:
- Supervise team of technicians and field superintendents, providing daily schedule, job scope, technical guidance and additional support as needed.
- Conduct daily job site inspections and quality checks to maintain high standards of workmanship and customer satisfaction while ensuring compliance with industry standards, safety regulations, and company quality requirements.
- Communicate effectively with customers to understand their needs and assist with addressing any concerns related to projects.
- Analyze production data to identify inefficiencies and areas of improvement.
- Make timely decisions to keep projects on track and ensure successful outcomes with customer’s needs in mind.
- Coordinate with the Field Superintendents and Warehouse Supervisor to ensure technicians and crews have the resources needed to complete each project.
- Responsible for submitting bi-weekly payroll documentation for production employees.
- Generating accurate POs with estimated cost and coordinate material deliveries.
- Ensure company-owned equipment is returned in same condition as checked out.
- Work with Superintendents to ensure proper communication with customers is promptly addressed. Including progress updates, quality control calls, communicating change orders and resolving any customer concerns.
- Additional responsibilities as assigned.