Program Coordinator- Pediatric Surgery CHOR- Days

Summary

Administrative coordinator for a pediatric surgery clinic at an academic health system, handling patient scheduling, call routing, in-basket management, and complex care coordination primarily in EPIC EHR alongside Microsoft Office.

The Program Coordinator provide administrative and secretarial support based on applicable policies, rules and procedures.

Licensure, Certification, or Registration Requirements for Hire: N/A Licensure, Certification, or Registration Requirements for continued employment: N/A Experience REQUIRED: Minimum of four (4) years of previous secretarial/administrative work experience in an office setting Previous experience with Microsoft Office applications and e-mail/calendaring Experience PREFERRED: Five (5) years of previous secretarial/administrative work experience in an office setting Previous experience in an academic health care setting Education/training REQUIRED: High School Diploma or equivalent Education/training PREFERRED: Associate Degree in Business, Accounting, or related field from an accredited program Independent action(s) required: Project management and communication with a variety of individuals/entities and decision making. Supervisory responsibilities (if applicable): N/A Additional position requirements: N/A Age Specific groups served: All Physical Requirements (includes use of assistance devices as appropriate): Activities: Prolonged sitting, Walking (distance), Reaching (overhead, extensive, repetitive), Other: high volume computer, telephone, and paperwork Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking Emotional: Fast pace environment, Steady pace, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment, Able to adapt to frequent, change

Program Coordinator Duties general include:

Handling all incoming and outgoing patient calls as our own call center including but not limited to scheduling appointments, rescheduling, referrals, directing community consults, coordinating complex care cases
In-basket management for all Ped Surg clinics, which include 7 total in-baskets equaling 3016 messages handled by 2 PARs in the past 12 months when calculated via EPIC.
Manage relevant workqueues for pediatric surgery
Sending 7-day and 3-day patient reminders for our upcoming appointments
Coordinating schedule changes and template changes for our physicians in EPIC including opening and closing clinics as needed and rescheduling appointments per the changes
Scanning in outside referrals and medical records via fax for new patient appointments

Insurance verification as needed for new patient appointments

Complex duties for this position include:

Uses independent decision making to determine what clinic and provider to schedule a patient
Ensures that appropriate testing is obtained and arranged prior to visits
Coordinates complex care scheduling with subspecialities and multidisciplinary clinics
Works with providers schedules to ensure the most optimal and appropriate placement for the patient
Assists with pulling appropriate medical records from HCA EMR for community off-site billing as needed
Assists with patient recall tracker maintenance for subspecialities and multidisciplinary clinics

Compensation Range

$17.25 - $26.39

Actual salary offers will be based on several key factors to include relevant work experience, credentials, and qualifications.

Days

EEO Employer/Disabled/Protected Veteran

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Program Coordinator- Pediatric Surgery CHOR- Days

Summary

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