Program Manager

Position Summary

The Program Manager (PM) provides leadership, supervision, and operational oversight for assigned residential, day, community-based, or other service programs at The Kennedy Collective. Under the direction of senior leadership, the Program Manager oversees the delivery of person-centered services, supervises and develops employees, ensures regulatory compliance, manages program operations and resources, and collaborates with interdisciplinary teams to promote health, safety, community inclusion, and positive individual outcomes. The Program Manager is responsible for fostering high-quality service delivery, supporting employee performance and development, and ensuring programs operate in accordance with Connecticut DDS regulations, agency policies, and organizational goals.

Core Competencies

• Person-Centered Leadership: Leads programs that promote dignity, choice, independence, and person-centered practices while ensuring services align with each individual's goals, needs, and rights.
• People Leadership & Performance Management: Recruits, develops, coaches, and supervises employees while fostering accountability, engagement, professional growth, and a high-performing, inclusive team culture.
• Communication & Relationship Management: Builds collaborative relationships and communicates effectively with individuals served, families, guardians, employees, interdisciplinary teams, regulatory agencies, and community partners while maintaining accurate, timely, and confidential documentation.
• Professionalism, Ethics & Strategic Leadership: Demonstrates integrity, ethical leadership, accountability, cultural competence, sound judgment, strategic thinking, and continuous improvement while advancing The Kennedy Collective's mission, vision, values, and stewardship of organizational resources.
• Business Acumen & Operational Excellence: Effectively manages program operations, staffing, scheduling, budgets, resources, and organizational priorities while driving operational efficiency, quality outcomes, and fiscal responsibility.
• Quality, Compliance & Risk Management: Ensures compliance with Connecticut DDS regulations, licensing requirements, agency policies, and applicable laws while promoting continuous quality improvement, risk mitigation, and regulatory readiness..

Essential Duties and Responsibilities

Program Leadership & Operations

• Provide leadership, supervision, coaching, and performance management to assigned employees while fostering a culture of accountability, professionalism, person-centered practices, and continuous improvement.
• Oversee the daily operations of assigned residential, day, community-based, or other service programs to ensure high-quality services, regulatory compliance, and positive individual outcomes.
• Collaborate with the interdisciplinary team to develop, implement, monitor, and evaluate Individual Plans (IPs/ISPs), behavioral support plans, nursing protocols, and other individualized services.
• Conduct employee performance evaluations, provide ongoing coaching and feedback, address performance concerns, recognize employee achievements, and implement corrective action, disciplinary action, and performance improvement plans in collaboration with Human Resources and agency policy.
• Manage staffing, scheduling, recruitment, onboarding, training, and program coverage, including participation in on-call responsibilities as assigned.
• Monitor program performance and service delivery to ensure individualized support is implemented effectively and consistently.

Regulatory Compliance & Quality Assurance

• Ensure compliance with Connecticut DDS regulations, licensing requirements, accreditation standards, agency policies, and applicable federal and state laws.
• Participate in licensing reviews, Quality Service Reviews, audits, investigations, and corrective action initiatives while promoting continuous quality improvement.
• Review and approve documentation within the organization's electronic health record (EHR) and other agency systems to ensure accuracy, completeness, and regulatory compliance.
• Ensure incidents, investigations, abuse and neglect reporting, GERs, DDS reports, restrictive procedures, assessments, emergency information, and other required documentation are completed accurately and within established timelines.
• Monitor staff compliance with required trainings, certifications, medication administration requirements, and other regulatory qualifications.

Financial & Administrative Responsibilities

• Manage assigned program budgets, purchasing, petty cash, billing, inventories, operational expenditures, and administrative reporting in accordance with agency policies and regulatory requirements.
• Oversee individual financial accounts, benefits, and personal funds, when applicable, in accordance with agency policy and DDS requirements.

Health, Safety & Individual Supports

• Promote and protect the health, safety, dignity, privacy, and rights of individuals by ensuring compliance with HIPAA, abuse and neglect reporting requirements, emergency preparedness procedures, and agency policies.
• Collaborate with healthcare professionals, families, guardians, and interdisciplinary team members to coordinate quality services, healthcare needs, medication administration, and person-centered supports.
• Respond appropriately to behavioral, medical, environmental, and operational emergencies while maintaining safe, clean, and supportive program environments.
• Promote meaningful community inclusion, employment, recreation, skill development, self-advocacy, and person-centered outcomes.

General Responsibilities

• Maintain professional, respectful, and timely communication with individuals served, employees, families, guardians, community partners, regulatory agencies, and other stakeholders while preserving confidentiality.
• Maintain all required trainings, certifications, licenses, and qualifications for both self and assigned employees in accordance with agency, Connecticut DDS, and regulatory requirements.
• Demonstrate professionalism, ethical conduct, cultural competence, accountability, and person-centered leadership consistent with The Kennedy Collective's mission, vision, values, and policies.
• Promote employee engagement, accountability, and professional development by fostering a positive work environment and supporting employee growth and retention.
• Provide leadership and operational support across programs, locations, shifts, and service settings as assigned to meet organizational needs.
• Perform additional duties, assignments, and projects as assigned to support organizational operations and the needs of individuals served.