Program Support Specialist- Mercer County
Position Summary:
The Program Support Specialist (PSS) is a pivotal role in the Family Connects home visiting program. The PSS connects parents/caregivers of newborns to the program for enrollment, including families that have experienced infant loss. In addition, the PSS enters data on the entire eligible birth population of the respective county and follows up with families after their nurse visit to assess program satisfaction and the success of nurse referrals.
Disclaimer:
This job description is not designed to cover or contain a comprehensive listing of activities, duties and responsibilities that are required by the employee.
Qualifications:
Education: Associate’s degree in education or health related field required.
Experience:
- Knowledge and experience relating to the field of non-profit, maternal child health and education is strongly preferred.
- Experience working in a healthcare delivery or social service organization and/or community interfacing role preferred.
- Verbal and written fluency in English and Spanish. Excellent verbal and data entry skills with strong attention to detail.
- A demonstrated ability for collaborative work in a team environment, as well as ability to work independently to meet expected deadlines.
- Experience working in a patient or client environment that required sensitivity, cultural awareness, and/or providing services to underserved or high-need populations.
- Excellent interpersonal skills with ability to communicate and interact effectively with individuals from diverse groups regardless of race, sex, age, and/or sexual orientation and members of underserved communities.
Computer proficiency required with Microsoft programs including Windows, Outlook, Office 2007, Access, Excel, Power Point, Publisher and Word. Strong interpersonal & oral/written communication skills required.
Valid Driver’s license with the ability to provide proof of ongoing automobile insurance coverage is required. This position will entail reimbursable local and statewide travel utilizing personal vehicle.