Project Manager

About the job

Term: 6-12 months
Location: Doha, Qatar
Division: Payment solutions - Cards
Reports to: TBC

Purpose of the project

As part of the deliverable to our client bank, the position holder will be a project manager and a key member of the issuer team as the commercial solutions contact. The incumbent will play a critical role in acting as an interface between issuer stakeholders (for example, processor, IT team, CMS, others) and lending support across key initiatives, administrative, enablement and go-to-market activities in a variety of business payment verticals related to platforms and card programs. This role is accountable for driving synergies across cross-functional teams on matters like implementation, deployment, and execution of assigned program.

Core responsibilities and accountabilities

• Working with product leaders to provide support in implementing VCS product and platform strategy
• Writing business requirements into detailed use cases for new and existing products and platforms
• Coordinating with assigned team in tracking market-initiated prioritization asks and roadmap items delivery
• Collaborate cross-functionally with partners from pricing, technology, account management teams, operations, client services to launch new products
• Participate in user acceptance testing for platform enhancements
• Building presentations and dashboards for tracking product and platform roadmap for internal and external stakeholders
• Building business cases and pricing models, supporting commercialization efforts
• Collaborating with client services teams in implementation and operational support
• Partnering with business and technology teams globally to communicate and support sales enablement for new features, listen, and gather feedback, and cultivate insights to inform product roadmaps
• Acting as the liaison for partners for all matters relating to contracting follow-up and processing
• Collaborating with the sales and product teams as a technical expert for B2B platforms to maximize revenue and build deeper client relationships
• Support the issuer on day-to-day queries as needed, provide a contact point into regions
• Play a crucial role in interfacing with various technology teams within the client and business stakeholders to identify requirements, converting them to functional specs

Knowledge and experience

• The ability to work closely with internal and external stakeholders with proven relationship, troubleshooting, and problem-solving skills and leaning towards action
• A strategic thought leadership and analytical skills with the ability to develop and sell new strategies to internal and external clients
• Politically and commercially astute with the presence and credibility to build senior client and internal stakeholder relationships to achieve defined team goals
• A proactive team player with a can-do attitude and willingness to pick up and run with work that is unfamiliar or new
• The ability to explain complex business and technical concepts to broad audiences in an approachable way
• Experience and insight into technology, card issuance, four-party payments, and customer experience

Mandatory skills

• Experience in operations, implementation and project management in the banking, payment & card solution, and the fintech industry, ideally with expertise in B2B payments
• Previous track record in planning, managing and follow through on complex projects
• Strong interpersonal and collaboration skills with the ability to explain complex business and technical concepts to broad audiences in an approachable way

Preferred skills

• Excellent communication skills (written, verbal, and presentation) in English; proficiency in Arabic is an advantage
• Regional experience across the GCC region