Project Manager

The Voxai Project Manager is the focal point and coordinator for the creation and management of the project plan for the call/contact center implementation. Major decisions concerning changes in project budget, schedule and delivery scope are evaluated, communicated, integrated and managed by the Voxai Project Manager. As a key stakeholder, the Voxai PM is highly accountable for the success of the project and therefore will commit himself on an agreed regular and ad-hoc basis so that they may provide direction as necessary in association with other members of the Project team. The Project Manager’s commitment will be exercised through his attention to important emails, telephone communications, Project status reports, and attendance of Program board meetings whether in person or remote.

The Project Manager - Project Management Office (PMO) leads key business and technology initiatives for Voxai Solutions, with a primary focus on major call center migrations including the adoption of AI and a variety of medium sized point solutions. Project Managers are responsible for the coordination and completion of all aspects of project management on assigned PMO projects, including, but not limited to, project definition, project plans, conducting meetings, documenting requirements, overseeing development, testing, and implementation.