QA/CQI Supervisor (MA5) - Olympia

Our vision is to ensure that “Washington state’s children and youth grow up safe and healthy— thriving physically, emotionally, and educationally, nurtured by family and community."

Job Title: Quality Assurance Supervisor (MA5)
Location: 1500 Jefferson Street SE, Olympia 98501 - This position is currently designated as a hybrid position. You must be willing to report to the office for quarterly in-person meetings, IT or equipment support, or to support business needs.
Closes: Monday, August 31st. 2026
Salary: $75,504 - $105,612 Annually

• Develop, modify, and maintain processes to ensure program integrity for providers receiving child care subsidy payments.
• Coordinate program integrity activities across intradepartmental and interagency teams.
• Gather and analyze data; develop and maintain complex reports to support decision-making and coordinate work across multiple departments.
• Provide guidance and technical assistance to Quality Assurance staff on auditing and audit calibration.
• Co-lead internal child care subsidy fraud referral, reporting, and tracking activities; maintain referral records and report investigation outcomes from the DSHS Office of Fraud and Accountability.
• Plan, assign, and review staff work; adjust assignments and schedules to maintain appropriate staffing levels and respond to changing workloads.
• Evaluate employee performance, prepare performance appraisals, and identify and address staff training needs.
• Provide coaching and support related to performance, workplace issues, recognition, discipline, and career development.

• A Bachelor’s degree in business administration, public administration, law, public health, health administration, or a compliance-related field; AND four (4) years of experience conducting research and analyzing policies, laws, rules or regulations; or compliance audit and program management.

• Equivalent combination of education and experience conducting research and analyzing policies, laws, rules or regulations; or compliance audit and program management totaling eight (8) years.

• Five (5) years of professional supervisory experience supervising direct-report employees.
• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.

In addition to those required qualifications, our ideal applicant will also have some or all of the following:

• A Master’s degree in business administration, public administration, law, public health, health administration, or a related field.
• Two (2) years of experience as a Quality Control Specialist, Public Benefits Specialist 4 or 5 or equivalent.
• A knowledge of Child Care Subsidy practices, data and reporting systems, child care billing and records requirements, and child care administrative rules.

• Cover letter
• Resume

The Department of Children, Youth, and Families (DCYF) is committed to Washington’s children and youth growing up safe, healthy, and thriving. We invite all candidates to join us in our goal to create a diverse and equitable workplace that reflects the communities we serve. If you are excited about this role but you believe that your education and/or experience might not align perfectly with every qualification in the job posting, we encourage you to apply anyway.

The Department of Children, Youth, and Families (DCYF) is an equal opportunity employer and does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained service animal by a person with a disability.

This recruitment may be used to fill multiple vacancies.

Must successfully complete formal training courses as required by law, policy, and regional requirements within twelve months of initial appointment.

Degrees must be obtained from an accredited college or university whose accreditation is recognized by the U.S. Department of Education and the Council for Higher Education Accreditation (CHEA), or a foreign equivalent verified by a NACES-approved organization at naces.org. Foreign Equivalency certification must be attached to the application for degrees obtained outside the U.S.

This position is included in the bargaining unit represented by the Washington Federation of State Employees (WFSE). For more information:

Benefits eligibility for this position may be different than what’s listed in the benefits tab of this recruitment announcement. For more information on employee benefits eligibility, visit: Public Employee Benefits Board (PEBB).

If you would like to request an accommodation throughout the application/interview process, contact DCYF Recruiter. If you're experiencing technical difficulties creating, accessing or completing your application, call NEOGOV toll-free at (855) 524-5627 or email [email protected]. Persons needing accommodation in the application process or this announcement in an alternative format may call the Telecommunications Device for the Deaf (TDD) at360-664-1960.

Applicants who meet the minimum qualifications and wish to claim Veteran's Preference MUST attach a copy of their DD214, NGB Form 22, or Predischarge Certification (issued not more than 120 days prior to End of Term of Service (ETS) by date of submission). If claiming preference based on Predischarge Certification, the individual will be required to provide their official discharge documentation, such as a DD Form 214, NGB Form 22, or equivalent, within 30 days after the date of discharge. Please blackout (redact) the social security number before attaching any documents. For additional information on Veterans’ Preference and guidance on how to determine if you are eligible, click here.

DCYF participates in the federal E-Verify program. The selected candidate must provide proof of identity and authorization to work in the United States, consistent with E-Verify requirements, on their first day of employment.

2026-07028