Quality Assurance Associate - Day & Employment (6344)
Summary
Quality Assurance Associate auditing Community-Based Day Supports and Supported Employment programs for a disability services nonprofit. The role focuses on DDS regulatory compliance, documentation review, incident monitoring, certification readiness, and staff training — no software/IT skills involved.
Classification: Full-Time/Non-Exempt
Department: Administration
Reports to: Director of Quality Assurance
Position Summary
The Quality Assurance Associate – CBDS & Employment Services supports the Director of Quality Assurance in ensuring compliance, quality, and continuous improvement across Community-Based Day Supports (CBDS), Supported Employment, and other day and employment services.
This position focuses on certification readiness, person-centered service delivery, and compliance with Department of Developmental Services (DDS) regulations while partnering with program leadership to improve quality outcomes.
Essential Responsibilities
1. Compliance & Certification Auditing
- Conduct routine audits of CBDS and employment programs to assess compliance with:
- DDS certification standards and indicators
- Service documentation requirements, including:
- ISP implementation
- Data collection
- Attendance records
- Billing alignment
- Agency policies and procedures
- Review documentation for accuracy, completeness, and consistency.
- Identify compliance deficiencies and support the development of corrective action plans.
- Track corrective actions and verify completion.
2. Quality Improvement & Outcomes Monitoring
- Analyze audit findings, program performance, and individual outcomes, including:
- Community participation
- Employment goals
- Skill development
- Identify trends and opportunities for improvement.
- Support the development and implementation of quality improvement initiatives.
- Monitor progress toward key performance indicators (KPIs) and certification standards.
3. Service Delivery & Person-Centered Review
Review services to ensure alignment with:
- Individual Support Plans (ISPs)
- Person-centered goals and outcomes
- Meaningful day and employment expectations
Additional responsibilities include:
- Evaluating documentation of progress toward goals.
- Reviewing evidence of community integration.
- Identifying gaps between planned services and actual service delivery.
4. Incident Review & Risk Monitoring
- Review incident reports related to Day and Employment Services.
- Ensure incidents are:
- Documented accurately
- Addressed promptly
- Compliant with DDS requirements
- Identify trends involving:
- Attendance concerns
- Safety issues
- Community-based risks
- Support follow-up activities and risk mitigation efforts.
5. Certification & Survey Readiness
- Prepare programs for DDS certification reviews.
- Conduct mock certification audits and readiness assessments.
- Provide guidance regarding:
- Documentation expectations
- Certification indicators
- Assist with gathering documentation and responding to survey findings.
6. Training & Technical Assistance
Provide training and coaching to CBDS and employment staff on:
- Documentation requirements
- Data collection standards
- Person-centered service delivery
- DDS certification requirements
Additional responsibilities include:
- Identifying training needs in collaboration with Quality Assurance leadership and operations.
- Supporting continuous staff development.
7. Collaboration & Communication
- Partner with Program Directors, Assistant Directors, and employment staff to resolve compliance concerns.
- Participate in:
- Program meetings
- Quality Assurance reviews
- Interdisciplinary team meetings, as needed
- Communicate audit findings, trends, and recommendations clearly to leadership.