QUALITY ASSURANCE MANAGER

RESPONSIBILITY
Responsible for overseeing and elevating quality standards across Company's core product lines, including lamination, printing, and barrier coating. The incumbent will lead a cross-functional, multi-site quality team and drive meaningful improvements through process optimization and digitalization. A key focus of this role is building strong relationships with both internal stakeholders and external partners – including customers, suppliers, and certification bodies – to uphold the company's reputation for excellence and reliability.

Quality Leadership & Team Management

• Lead, mentor, and develop local and overseas quality assurance teams to build a high-performance quality culture.
• Set clear quality objectives, KPIs, and performance targets aligned with the company's strategic goals.
• Conduct regular team reviews, one-on-ones, and competency assessments to identify training needs and succession pathways.
• Coordinate effectively across Singapore and regionaloffices to ensure consistent quality standards and practices.

Quality Systems & Standards

• Develop, implement, and maintain the company's Quality Management System (QMS) in compliance with relevant international standards. (ISO 9001, ISO 22000, GMP, and other applicable frameworks)
• Own the document control framework, ensuring SOPs, work instructions, and quality records are current, accessible, and auditable.
• Drive continual improvement through structured root cause analysis (RCA), corrective and preventive action (CAPA) processes, and quality reviews.
• Oversee internal audits and manage readiness for external and customer audits.

Product Quality - Lamination, Printing & Barrier Coating

• Define and oversee quality specifications, test protocols, and acceptance criteria for laminated films, printed packaging, and barrier coating substrates.
• Monitor critical quality parameters including COBB values, GSM, kit (oil and grease resistance) levels, seal integrity, and print registration and colour accuracy.
• Lead or support customer qualification and product approval processes, including trials and technical evaluations for new or modified products.
• Investigate and resolve quality failures, customer complaints, and non-conformances in a systematic and timely manner.
• Collaborate with R&D and production teams tovalidate new products and coating technologies before commercial release

Process Optimization & Digitalization

• Identify and lead initiatives to streamline and optimize key quality processes, reducing waste, cycle time, and variability.
• Champion the digitalization of quality workflows, including electronic data capture, real-time SPC (Statistical Process Control), digital inspection checklists, lab results, COA and QMS platforms.
• Evaluate, select, and implement digital tools and systems that enhance quality visibility, traceability, and reporting capabilities.
• Leverage data analytics to generate insights, identify trends, and support proactive quality decision-making across the business.
• Share best practices and learnings across regional teams to foster cross-site quality improvements.

Stakeholder Engagement

• Serve as the primary quality point of contact for key customers, managing technical queries, audit requests, and quality concerns with professionalism and credibility.
• Engage proactively with raw material suppliers and third-party partners to ensure incoming material quality and address supply chain risks.
• Work closely with cross-functional internal teams –including Production, Procurement, Sales, and R&D – to embed quality thinking into all business processes.
• Represent the company at customer meetings, industry forums, and certification body interactions as required.
• Prepare and present quality performance reports, dashboards, and improvement roadmaps to senior management.

Regulatory & Compliance

• Ensure all products meet applicable regulatory requirements for export markets including food contact material regulations, environmental standards, and customer-specific requirements.
• Maintain awareness of evolving packaging regulations and standards in key markets (e.g., ASEAN, EU, US) and update internal practices accordingly.
• Manage customer and third-party certifications and ensure timely renewal and maintenance of all quality-related accreditations.

REQUIREMENT

• Bachelor's degree in Material Science, Chemical Engineering, Polymer Science, Packaging Technology, or related field
• Minimum 3-5 years of experience in Quality Assurance within manufacturing
• Strong knowledge of ISO 9001 and audit processes; experience as a lead auditor is an advantage
• Experience with quality tools (CAPA, etc.)
• Leadership and team management skills
• Strong analytical and problem-solving abilities
• Hands-on experience driving process improvement using Lean, Six Sigma, or similar methodologies
• Experience with QMS digitalization projects or implementation of quality technology platforms