Quality Engineer (After Sales)

As Quality Engineer, you will own escalated product quality issues, investigate failures, identify root causes, coordinate with technical stakeholders, and drive engineering or process solutions across R&D, Aftersales, and Manufacturing teams.

Responsibilities

• Serve as the primary stakeholder and main point of contact for escalated product quality issues.
• Gather, study, and interpret performance and failure data to investigate quality issues.
• Identify root causes and escalate complex problems to appropriate technical stakeholders.
• Establish preventive quality measures including design guidelines, validation plans, and process controls.
• Prioritize and triage incoming quality issues based on criticality, frequency, and business impact.
• Provide actionable engineering or process solutions.
• Act as the bridge between R&D, Aftersales, and Manufacturing teams.
• Facilitate communication and alignment on Sealminer-related quality matters.
• Develop and maintain a centralized knowledge base of failure modes, lessons learned, and best practices.
• Provide prompt, accurate, and regular updates to stakeholders on quality investigations and corrective actions.
• Assist with other tasks as assigned by the team lead or management.

Requirements

• Proven experience in Quality Engineering, Quality Assurance, or a similar technical role, preferably within hardware and electronics.
• Semiconductor manufacturing experience is a plus.
• Strong ability to gather and analyze technical data for Root Cause Analysis and Corrective and Preventive Actions.
• Excellent written and verbal communication skills.
• Ability to translate complex technical findings into clear updates for cross-functional teams.
• Proactive, solution-oriented mindset.
• Strong organizational skills and ability to manage multiple investigations while prioritizing tasks under pressure.

Benefits

• Culture that values authenticity and diversity of thoughts and backgrounds.
• Inclusive environment with open workspaces and start-up spirit.
• Opportunity to network with industrial pioneers and enthusiasts.
• Ability to contribute directly to the future of the digital asset industry.
• Involvement in new projects and development of processes and systems.
• Personal accountability, autonomy, fast growth, and learning opportunities.
• Attractive welfare benefits and developmental opportunities such as training and mentoring.