Quality Manager (On Site, Pine Brook, New Jersey)
Why MaxLite?
For nearly 35 years, MaxLite has led the industry in energy-efficient lighting solutions. As an early innovator in LED technology, we offer a comprehensive portfolio of advanced indoor and outdoor LED lamps and luminaires under the MaxLED® brand. A three-time ENERGY STAR® Partner of the Year, we continue to push the industry forward through innovation, research, and operational excellence.
Our vision is simple: Transform the way people experience light. Guided by our values of mutuality, efficiency, responsibility, innovation, and teamwork, we strengthen our position as a trusted lighting and controls solutions provider — delivering high-performance products backed by superior service and lifetime support.
Ease of doing business is our core priority at MaxLite. We cultivate strong partnerships and streamlined operations to provide responsive service, reliable solutions, and long-term value to our customers. We empower our employees with the tools, autonomy, and support to make meaningful contributions and continuously improve how we serve the market.
Job Description:
The US Quality Control Manager is a hands-on, field-focused role responsible for managing product quality performance across the U.S. market, with a primary emphasis on field failures and warranty claim resolution.
This position is not focused on supplier or factory quality management. Instead, it is dedicated to addressing in-market product performance issues, including diagnosing field failures, managing warranty (RGA) claims, and driving root cause resolution. A key part of the role is to identify issues arising in the field and, under the leadership of the QC Director, collaborate with the China QC Manager to provide the foundational data needed to address and resolve these issues.
This role owns the end-to-end warranty and field quality process, from initial failure intake through root cause analysis and corrective action. While carrying a manager title, this position requires direct, hands-on involvement in field investigations, site visits, and technical troubleshooting.
The ideal candidate must have strong experience in the LED lighting industry, particularly in field issue resolution, product troubleshooting, and warranty claim handling, and be comfortable operating both strategically and tactically in a fast-paced environment, as well as travel for on site support as required.
Key Duties & Responsibilities:
Field Quality & Warranty Ownership
• Own and manage the U.S. warranty claim (RGA) process from intake through resolution
• Lead field failure investigations and ensure timely issue resolution
• Analyze warranty data and failure trends to identify systemic product issues
• Drive root cause analysis (RCA) and implement corrective/preventive actions (CAPA)
Hands-on Field Investigation
• Conduct on-site field visits to investigate product failures and validate issues
• Perform hands-on troubleshooting of LED fixtures, drivers, and control systems
• Work directly with contractors, distributors, and end users to resolve issues
• Travel as needed to support critical field cases
Technical Support & Escalation
• Provide advanced technical support for lighting products, installations, and controls
• Manage and resolve escalated technical and quality issues
• Troubleshoot installation errors, wiring issues, and product performance failures
Quality Monitoring & Reporting
• Track and report warranty KPIs, failure rates, and quality metrics
• Provide regular updates and insights to Global Quality leadership
• Identify recurring issues and drive continuous improvement initiatives
Cross-functional Collaboration
• Collaborate with global QC, engineering, and product teams
• Provide field feedback to support product improvements and NPI (New Product Introduction)
• Support corrective actions with internal and external stakeholders
Perform all other duties as assigned