Quality Service Manager (Feedback and Service Management) @Novena - #HJZ

Healthcare Sector
Learn how to drive improvements in patient experience and service excellence within a healthcare environment!

Manage and resolve patient/service feedback promptly, ensuring proper follow-up and closure.
Analyse feedback trends and translate insights into service improvement initiatives.
Coordinate hospital-wide service excellence projects, programmes, surveys and focus group discussions.
Support the development and maintenance of feedback dashboards and service performance indicators.
Present feedback trends and insights to management committees and workgroups.
Promote a strong patient-centric service culture across the organisation.

Min Degree in Marketing, Communications, Psychology, Business or related disciplines.
Min 5+ years of experience, with strong feedback management / service quality experience preferred!
Strong communication, stakeholder management and organisational skills.
Able to manage multiple projects independently and work within tight timelines.
Experience in data analytics/dashboarding is an advantage.

All interested candidates are invited to email your resume in MS Word format to:

Jenny Ng Zhern Ing

Outsourcing Team
Recruit Express Pte Ltd
Company Reg. No. 199601303W | EA License Number:99C4599

We regret to inform that only suitable candidates will be shortlisted for an interview.

See also