Real Estate Consultants / Advisor / Sales
Key Responsibilities
- Monitor and manage all leads received from property portals, social media, company website, and other marketing sources.
- Assign enquiries to the appropriate real estate consultants based on location, property type, and availability.
- Follow up regularly with sales consultants to obtain accurate updates on every assigned lead.
- Ensure every enquiry is updated promptly and accurately in the CRM system.
- Track response times and maintain high standards of customer service.
- Coordinate with the sales team to ensure no lead is missed or left unattended.
- Monitor pending and inactive leads and take necessary follow-up actions.
- Escalate urgent, VIP, or high-value enquiries to the Sales Manager or management team.
- Prepare daily, weekly, and monthly reports on lead generation, conversion, response times, and pending enquiries.
- Maintain complete confidentiality of customer information and company data.
- Work closely with the marketing department to provide feedback on lead quality and campaign performance.
- Maintain professional communication with internal departments and external clients whenever required.
- Ensure compliance with company policies, RERA regulations, and CRM procedures.
Skills
* Fluency in Arabic and English is mandatory.
* Additional languages (Hindi, Urdu, Russian, French, Chinese, or other languages) are highly preferred.
* Previous experience in real estate, customer service, telesales, call center, or lead management is an advantage.
* Excellent communication and interpersonal skills.
* Strong attention to detail and organizational skills.
* Ability to multitask and work in a fast-paced environment.
* Proficiency in Microsoft Office and CRM systems is preferred.
What We Offer
* Competitive salary.
* Professional and supportive work environment.
* Career growth opportunities within a leading real estate company.
* Opportunity to work with a dynamic and multicultural team.