Recovery/Cultural Support Coordinator - Welch & Wadena

The Recovery/Cultural Support Coordinator position actively participates in carrying out the mission of CCHC by providing direct support to tenants of a supportive housing apartment building serving formerly homeless single adults with or without substance use disorder and/or mental health conditions. The Recovery/Cultural Support Coordinator provides direct services as a member of a team and implements the program goals based on "Housing First" and "Harm Reduction" philosophies.

Duties and Responsibilities include the following: Other duties or tasks may be assigned as required. Management may modify, change or add to the duties of this description at any time without notice.

1. Understand "Housing First" and "Harm Reduction" philosophies and apply to specific duties.

2. Must be able to work independently and as a member of a team to effectively advocate for tenants.

3. Provide daily tenant advocacy and support including encouragement of goal completion.

4. Initiate and participate in tenant/staffing meetings to implement Harm Reduction strategies, tenant follow up, progress notes and record keeping.

5. Assist Site Director to resolve and document tenant grievances, issues, and lease violations.

6. Develop and oversee tenants’ money management plans including handling money.

7. Assist the Site Director in implementing the screening and application process of potential tenants including receiving, processing, and maintaining housing applications and waiting list. Communicating with various community agencies and potential tenants to verify and assist with information requirements and documentation to rapidly turn over units. Move in and move out paperwork, tenant property inventory, and move out/in inspections.

8. Assess culture(s) of tenants and provide appropriate programming.

9. Create, facilitate, recruit, and document tenant sober activities, special events, and supportive programming.

10. Respond to building alarms, emergencies, and disturbances in an appropriate and timely manner.

11. Facilitate tours as needed.

12. Develop and maintain tenant files, records, rosters, program forms and tenant picture files.

13. Purchase and stock supplies for building, tenant personal needs, furnishings, office supplies, activities and tenant incentives, and submit required documentation.

14. Attend and participate with routine staff meeting and training opportunities.

15. Complete weekly/daily room checks.

16. Respond to and resolve issues of controversy that may arise between tenants and/or guests using

non-violent crisis intervention strategies.

17. Manage difficult tenant issues by de-escalating potentially volatile situations and seeking additional help, including police assistance as needed.