Refinery Site Manager

Do you enjoy leading refinery site operations while building strong customer relationships and delivering measurable business value?
Are you passionate about driving operational excellence, chemical program performance, and customer satisfaction in a refinery environment?

Join our Team!

Baker Hughes is a global energy technology company serving customers in over 120 countries. Our Downstream Chemicals business delivers advanced chemical solutions and technical expertise that help refineries improve reliability, efficiency, and environmental performance. By combining strong customer partnerships with technical innovation, we support safe, optimized, and sustainable refinery operations.

Partnering with the best
As a Refinery Site Manager, you are leading site operations, managing customer relationships, and ensuring the successful execution of chemical treatment programs within refinery accounts. You are serving as the primary operational and commercial interface between Baker Hughes and the customer while driving service excellence, operational performance, and long-term account growth. You are collaborating with technical, sales, operations, and commercial teams to deliver value-driven solutions that support customer objectives.

As a Refinery Site Manager, you are responsible for:

• Building and maintaining long-term strategic relationships with key refinery customers while understanding business priorities and operational needs.
• Leading account management activities to support revenue growth, retention, and expansion opportunities.
• Coordinating and collaborating with internal technical, operations, and sales teams to develop solutions that bring measurable value to customers.
• Overseeing day-to-day chemical program performance, including management of technicians, account representatives, and onsite service delivery.
• Leading business reviews, commercial discussions, and technical presentations with customers and internal stakeholders.
• Ensuring chemical applications, delivery systems, and service processes comply with Baker Hughes safety, quality, and operational standards.
• Demonstrating strong communication and interpersonal skills to build trust with customer leadership and Baker Hughes teams.
• Driving team performance through coaching, development, and consistent execution of Sales & Service Standards.
• Managing service quality, problem resolution, and continuous improvement initiatives across assigned accounts.

To be successful in this role, you will:

• Bachelor’s degree or a related field, or equivalent relevant experience.
• Bring experience in downstream chemicals, refinery operations, commercial sales, or technical account management.
• Have a minimum of 5 years of experience in a customer-facing, technical or sales role, ideally within industrial or chemical applications.
• Demonstrate strong leadership skills with the ability to guide teams and manage multiple priorities.
• Possess strong analytical and problem-solving skills to evaluate chemical performance and troubleshoot operational issues.
• Be effective in customer engagement, relationship management, and cross-functional collaboration.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs Education Assistance
• Generous Parental Leave
• Mental Health resources
• Dependent Care
• Additional elected or voluntary benefit

This position requires current work authorization in the country of employment. The employer is unable to provide or continue work authorization sponsorship for this role.

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.

This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.

The Baker Hughes internal title for this role is: Sales Team leader - Sales Operations