Relationship Manager
Own partner bank relationships from contract signing through onboarding, go-live, and steady-state operations while shaping the relationship management function at an early-stage blockchain payments infrastructure company.
Responsibilities
- Own partner bank relationships across onboarding, go-live, and steady-state operations
- Run executive, operational, and working-group governance touchpoints
- Serve as the senior escalation contact for partner banks
- Lead partner banks from post-signing through go-live
- Manage onboarding and readiness checklists
- Oversee partner obligations under network rules and signed agreements
- Coordinate escalations and incidents with help desk and engineering
- Bring partner priorities and constraints into product and release planning
- Translate performance data, metrics, and exception trends into actionable insights
- Shape the onboarding and partner-services playbook
Requirements
- U.S.-based with ability to travel
- Bachelor's degree or equivalent practical experience
- 7+ years in payments, banking, or financial technology infrastructure
- Significant experience as a client-facing point of contact
- Working knowledge of large-value payment systems and network rulebooks such as FedNow, RTP, CHIPS, or SWIFT
- Knowledge of SLAs, liquidity rules, and exception handling
- Experience running structured programs for complex financial institutions
- Experience with contractual oversight, commercial management, and change control in regulated environments
- Strong written and verbal communication skills
- Experience with tokenized deposits, stablecoins, shared-ledger payment networks, blockchain technology, or cryptocurrency is a significant plus
Benefits
- Full medical, vision, and dental benefits
- 401(k) with matching program
- Flexible vacation policy
- Remote-first work environment
- Equity