Relationship Manager
Manage strategic B2B client relationships as a day-to-day contact and trusted advisor. Coordinate onboarding, lead client reviews, identify product adoption and expansion opportunities, communicate feedback internally, track satisfaction, and own renewals.
Responsibilities
- Build and maintain relationships with senior management and C-level executives.
- Partner with internal teams on onboarding and client implementation.
- Identify expansion, upsell, cross-sell, and product-adoption opportunities.
- Organize monthly client calls and quarterly business reviews.
- Develop customer advocates.
- Ensure service delivery is measured by NPS.
- Channel enterprise feedback into product roadmaps.
- Provide reporting on client satisfaction.
- Own retention and contract renewals.
- Liaise between client feedback and product enhancement requests.
Requirements
- Bachelor's degree or equivalent practical experience
- 5+ years of B2B relationship management experience
- Exceptional written and verbal communication
- Ability to work independently in a fast-paced environment
- Client adoption and relationship-building experience
- Experience in fintech, brokerage, and/or the crypto industry
- Ability to travel up to 20% to offices and client locations
Benefits
- Equity opportunity
- Maternity and paternity leave
- WeWork Membership
- Work-from-home yearly stipend
- Learning and development stipend after 6 months