Rental Counter Clerk / Fleet Manager
Job Summary:
As a Rental Counter clerk at Danvers Ford, you'll be the friendly face customers meet when renting a vehicles. You'll handle reservations, process rental agreements, and ensure a smooth, professional experience from start to finish. This role blends customer service, administrative precision, and a love for cars.
Key Responsibilities:
- Greet customer and assist with vehicle inquiries
- Process rental agreements and verify documentation
- Explain rental terms, insurance options and vehicle features
- Coordinate vehicle availability and ensure timely pick-up and return
- Inspect vehicles for damage before and after rental periods
- Maintain accurate records and update rental management systems
- Handle payments, deposits and resolve billing issues
- Collaborate with service and sales departments for vehicle coordination
- Provide exceptional customer service and resolve complaints professionally
- Ensure vehicles are full of gas and clean for customers
- This is a 40hr/week full time role
- Consistent attendance and strong time management skills
Qualifications:
- High school diploma or equivalent (Associate's degree is a plus)
- Previous experience in customer service, automotive, or rental industry preferred
- Strong communication and interpersonal skills
- Basic computer proficiency and familiarity with rental software
- Ability to multitask in a fast-paced environment
- Valid driver's license with a clean driving record
- Ability to pass drug and background check
What we offer:
- Competitive hourly wage and paid weekly
- $23-$27 an hour based on experience, with opportunity for end of year bonus
- Health and dental insurance
- PTO and sick time
- 401K plan
- Employee discounts on rentals and dealership services
- Opportunities for advancement within the dealership
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.