Representative, Customer Service L1

OVERALL PURPOSE OF THE JOB

Enters orders into ERP sales orders. Interacts with customers; provides information in response to inquiries about accounts, products, and services.

ESSENTIAL FUNCTIONS

• Takes care of and settles customer complaints, special orders, or returns via phone or mail
• Answers customers' questions regarding product or service and operation or maintenance
• Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping
• Talks with customers by phone or in person to ensure the best service possible
• Interviews customers to obtain information and explain available services
• Investigates and corrects errors, following customer and company records
• Adjusts complaints concerning billing or services rendered
• Refers complaints of product or service failure to appropriate departments for investigation
• Coordinates customers' service needs with other departments as required to ensure customer service

OTHER DUTIES

• Performs all other duties as required