Request and Catalogue Analyst

Job Title\: Request and Catalogue Analyst

Location\: Preston – working a hybrid pattern, usually 1 - 2 in office

Grade\: GG09

You’re expected to have completed 12 months in role prior to applying for an advertised vacancy and you should also discuss the internal opportunity with your line manager to ensure sustained business continuity and to further support your career development.

We know there may be exceptional individual circumstances that impact this, in the first instance please discuss this with your line manager.

If you don’t feel you can talk to your Line Manager, you can contact your HRBP.

PLEASE NOTE Should you be invited for interview, you will be giving consent for the Recruitment Team to contact you and your line manager regarding your application for this opportunity.

Role description\:

You will act as a coordinator, supporting request and approval processes and ensuring demand is managed in line with agreed policies and standards. Working closely with business stakeholders, Shared Services, OI and service providers, you will provide visibility of service demand, usage and costs, identifying trends and potential budget pressures. You will support informed decisions around service consumption and prioritisation, balancing accessibility with appropriate governance. Supporting the Request & Catalogue Practice Owner, you will contribute to improving catalogue structures, request and approval processes, and service consumption practices, ensuring services deliver value and remain financially and operationally sustainable.

Core duties\:

• Enable effective service requests and approvals by ensuring requests are routed and approved in line with defined policies and authorities, providing relevant context to support informed approval decision-making and ensuring consistent and auditable application of processes.
• Support the design and maintenance of the service request process to ensure catalogue clarity and support assurance of the Operational Integrator’s maintenance of a clear, user-friendly catalogue.
• Shape and understand service demand through tracking request volumes and trends, highlighting changes in demand and potential impacts on services.
• Track and communicate service consumption, monitoring consumption costs, ensuring stakeholders have clear visibility of their services, highlight budget pressures, provide insight to enable informed decisions, and support responsible, value-driven use of services across the organisation.
• Strengthen visibility and governance of service consumptions, applying agreed governance standards, enabling balance access, and identifying and reducing unnecessary or suboptimal service usage.
• Drive insight-led improvements by analysing request and usage data, enhancing process improvements and ensuring that services are accessed and used in a way that delivers value.

Essential skills\:

• Experience in IT Service Management, service catalogue, or request fulfilment environments
• Understanding of service request and approval processes
• Ability to analyse demand and consumption data
• Experience working with business stakeholders and service providers
• Strong communication and organisational skills

The Service Request Catalogue Practitioner Team

This role forms part of BAE Systems transformed SIAM organisation within the Digital Service Integrator capability.The team is redefining how partner engagement, operational accountability, service insight, and continuous improvement operate across a modern SIAM model. Working across strategic partners, Operational Integration, Service Assurance, Procurement, and tower teams, the function shapes the standards, governance, and behaviours that enable integrated service delivery at scale.

Why BAE Systems?

Here you’ll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best.

You’ll be recognised for your contribution and enjoy rewards tailored to what’s most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make.

A place where everyone can thrive\:

We’re committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do.

We welcome applications from all suitably qualified people, who are BAE Systems employees and have been in their current role for 12 months or longer.

Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.

Closing Date\: 9th September 2026