Reservations Manager
Exceptional hospitality starts with you
Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a reservations manager, you’re not just managing the hotel’s reservations operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day:
- Oversee daily reservations operations: Manage all aspects of the reservations process, including room inventory and availability, group blocks and rooming lists, cut-off dates, rate restrictions, occupancy strategies, and system usage
- Maximize occupancy and revenue: Review and adjust rate strategies, occupancy levels, and promotional efforts to optimize room sales and achieve revenue targets
- Collaborate with sales and events: Work with sales and events teams to ensure group bookings, corporate rates, and special events are effectively managed to maximize revenue
- Manage third-party channels: Negotiate rates, manage relationships, and ensure proper implementation of reservation procedures with third-party booking sites and agents to maximize conversion
- Generate reports and forecasts: Prepare and review key performance reports such as occupancy, revenue, and forecasting data to support strategic planning and departmental decision-making
- Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
- A passion for spreading the light and warmth of hospitality
- Acting with integrity and always doing the right thing
- Inspiring others through leadership
- A belief that teamwork drives the best outcomes
- A sense of ownership and accountability
- A focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact