Residences Manager

The Residences Manager is responsible for overseeing the daily operations of the hotel-managed residences, ensuring an exceptional level of personalized service to homeowners and guests while protecting the property’s operational, financial, and brand standards. This leadership role manages a dedicated residences team and coordinates with hotel departments to guarantee a seamless luxury residential experience.

Key Responsibilities\:

• Serve as the primary point of contact for homeowners, addressing inquiries, concerns, and requests in a timely and professional manner.

• Ensure the highest level of personalized service, anticipating residents’ needs and enhancing overall satisfaction and retention.

• Oversee daily operations of the residences, including front desk services, housekeeping, maintenance, and security specific to the residential areas.

• Supervise, train, and motivate the residences team to deliver consistent, high-quality service aligned with hotel brand standards.

• Manage homeowner relations, including handling move-ins, move-outs, property inspections, and homeowner communication.

• Collaborate with the hotel’s executive committee and department heads to ensure cohesive operations and shared services.

• Enforce residential policies and procedures to maintain property standards, safety, and security.

• Monitor financial performance, including operating budgets, expenses, and homeowner association (HOA) billing where applicable.

• Coordinate and support residential events, social gatherings, and community-building initiatives.

• Handle property maintenance issues, working closely with engineering and housekeeping teams for swift resolution.

• Maintain accurate homeowner records, service logs, and confidential documentation.

• Ensure compliance with local regulations, health and safety standards, and hotel brand guidelines.