Residential Case Manager

JOB SCOPE:

The Case Manager provides supportive counseling to assist residents in achieving individual long and short-term goals and objectives, and crisis intervention as required by individual residents. Major areas of responsibility include providing and documenting individual and group services, monitoring the safety and security of resident apartments, providing good customer service, and exercising good judgment in managing crises.

ESSENTIAL FUNCTIONS:

• Work with an assigned caseload of residents to provide support services.
• Interact appropriately with residents in the field and act as a role model for program participants.
• Implement individual service plans to assist residents in attaining rehabilitation goals.
• Maintain, develop and document accurate case records, regular progress notes and service plans, when needed, and as promulgated in PCMH Policies and Procedures.
• Offer instruction and service delivery in any of 11 different service categories through role modeling, guidance, assistance, and support.
• Conduct assessments of residents, including but not limited to Functional Assessments, Employment Assessments, Nicotine Assessments, Substance Abuse Assessments, or any other evaluation necessary to drive care and the delivery of services.
• Provide counseling to clients/residents as required.
• Lead recreational, counseling, and other rehabilitation groups.
• Escort clients in the community to medical, benefit, or other pertinent appointments.
• Coordinate and participate in community activities.
• Manage crises and intervene appropriately to minimize risk of potential harm to residents, staff, and damage to property. Notify appropriate supervisor and document events on the appropriate forms.
• Assess and respond to resident situations, including the utilization of de-escalation techniques.
• Report crises, untoward incidents, and emergencies immediately to the clinical staff on call and document such events in incident reports, and on appropriate forms in a timely manner.
• Conduct apartment inspections and provide support to clients with regard to apartment maintenance and repair issues.
• Participate in residential staff meetings.
• Adhere to personnel and residential policies and procedures as outlined in the PCMH Personnel Policies and Procedures Manual and the Residential Policies and Procedures Manual.
• Performs other duties, consistent with the goals and objectives of the program, as assigned by the Program Director or Regional Director for Residential Services.