Resort Call Center Host (Not Remote)

Under the supervision of the Resort Call Center Shift Manager, the incumbent is responsible for providing professional, outstanding quality of guest service and polished, unparalleled service to all VIP and Casino guests and their affiliates. Responsible for replying to e-mails, providing accurate information to guest through guest interaction on Foxwoods website. Assists in the training of new staff members. High school diploma or GED as well as one (1) year of VIP representative experience and/or one (1) year Call Center experience and/or one (1) year Concierge and must possess Sales experience. Computer and phone experience preferred. Must possess the ability to multitask proficiently while promoting the Quality Assurance culture and maintain an 85% Quality Assurance Performance leve