RETAIL OPERATIONS MANAGER

Responsibilities

• Organize all store operations and allocate responsibilities to personnel

• Supervise and guide staff towards maximum performance

• Prepare and control the store’s budget aiming for minimum expenditure and efficiency

• Monitor stock levels and purchases and ensure they stay within budget

• Deal with complaints from customers to maintain the store’s reputation

• Inspect the areas in the store and resolve any issues that might arise

• Plan and oversee in-store promotional events or displays

• Keep abreast of market trends to determine the need for improvements in the store

• Analyse sales and revenue reports and make forecasts

• Ensure the store fulfils all legal health and safety guidelines

Good knowledge of inventory management, especially for perishable goods

Strong leadership, communication, and organizational skills

Ability to work in a fast-paced, customer-focused environment

Basic understanding of food safety and hygiene regulations

Proficiency in MS Office and retail management software is a plus.

Requirements

• Proven experience as retail operatios manager or in other managerial position

• Knowledge of retail management best practices

• Outstanding communication and interpersonal abilities

• Excellent organizing and leadership skills

• Commercial awareness

• Analytical mind and familiarity with data analysis principles

• Excellent knowledge of retail management software (e.g. MS RMS)