Retreats Manager

Summary:

Lead, support and manage team of Retreats Coordinators. Oversee and execute the communication, logistics, facilities, and staff involved in providing Camp Cho-Yeh key retreats groups with a high quality, seamless experience, in fulfillment of Camp Cho-Yeh’s mission.

Essential Job Functions:

Staff Supervision & Management

• Retreats Coordinators
  • Manage training, staff care, scheduling, time off and overall supervision of Retreats Coordinators.
    • Manage weekend rotation calendar in collaboration with other Retreats Managers.
  • Oversee professional development and training of Retreats Coordinators.
    • Including, but not limited to, regular one on one check ins and yearly performance evaluations.
    • Provide insight into planning and execution of annual Retreats Team Retreat
    • Proactively seek out professional development opportunities such as books, conferences, events, etc. to help Retreat Coordinators continually grow

• Event Staff/Compass Students/SFS Staff (casual/hourly employees):
  • Assist other Cho-Yeh Managers in training and supervising multitude of casual/hourly staff for guest retreats needs.
  • Assist in the overall program of staff development, discipleship, supervision, and care.

Event Coordination for Key Groups

• Pre-Arrival:
  • Work with leaders from our key groups (large-scale or longstanding groups) to gather all necessary information from group leaders.
  • Schedule available resources to meet group needs (staffing, A/V, recreation, etc.).
  • Communicate group needs to all related departments.

• During Events:
  • Provide leadership, communication, and development to Compass, Event Staff, SFS staff, Facilities team and Retreats Coordinators.
  • Troubleshoot logistical challenges and emergencies that arise.
  • Coordinate group evaluation process, collect guest/leader feedback and final invoicing.
  • Communicate changing needs to related departments.
  • Be face of Retreats Leadership to on-site staff, SFS and guests.
  • Actively participate in group servicing as needed.

• Post Event:
  • Write group thank you notes, send/deliver leader gifts, and nurture relationships with key group leaders.
  • Follow up with group leaders to debrief the experience for future events and to address any issues.
  • Coordinate rebooking process with Booking Team, with a goal of creating long term ministry partners.
    

Additional Areas of Focus:

• Work with the Retreats Team to continually evaluate and refine retreat hosting, servicing methodology, and training.
• In Summers, train and manage Boxwoods & Carolina Creek Staff alongside the rest of Summer Retreats Leadership Team.
• Consistent with our industry/ministry, Summers are extremely busy and work hours are higher and less structured vs non-Summer months.
• This position works across all of Camp Cho-Yeh’s family of camps - Central (Trails/Timbers), Boxwoods, & Carolina Creek (Lakeview/Creekside/The Wild).
• Other tasks as assigned or needed.