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This position is responsible for providing administrative support to the sales team. This role assists with all sales-related duties including coordinating sales team activities, account maintenance, reporting, managing sales leads and documents. Contribute to high level customer service and help drive revenue targets.

Essential Duties & Responsibilities:

• Process new customer contracts and establish customer accounts and job records within the Sedona and Rapid Systems.

• Process customer payments accurately and in accordance with company policies and procedures.

• Provide administrative support to the sales team.

• Process customer orders via phone, email and/or online order forms.

• Maintain and manage customer portals, including account setup, updates, documentation, and ongoing account maintenance.

• Support customer onboarding by ensuring accurate account information, documentation, and system records.

• Maintain monthly, quarterly, and annual sales reports for management.

• Communicate significant customer concerns to sales lead and management.

• Work with team members to reach sales goals.

• Maintain current knowledge of the business product offerings.

• Assist with tracking all sales process.

• Perform other duties assigned by management.

Education/Qualification:

• A high school education or equivalent required.

• Minimum of 1 year working as an administrative assistant or support agent.

• Proficiency in Microsoft Office Suite and CRM platforms.

• Excellent time management skills with a proven ability to meet deadlines.

• Ability to work independently and in a fast-paced environment.

• Ability to anticipate work needs and interact professionally with customers.

• Excellent verbal and written communication skills.

• Highly organized and detailed oriented.

• Experience in office setting

Other Duties:

• Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.

• Performs other duties as assigned.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

• Must be able to lift up to 15 pounds at times.

Benefits and Perks:

• Excellent pay

• Medical, dental, vision

• Company paid life insurance

• Company paid short-term disability

• 401K with employer match

• Paid vacation and company holidays

• Training and Career Development

• Company vehicle (if job applicable)

• Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees

Pye-Barker Fire & Safety is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military service and veteran status, or any other characteristic protected by applicable law.