Sales & Operations Coordinator

At Kono, we don't just sell furniture; we craft tailored spaces. We are looking for a dedicated, details-oriented Customer Experience & Operations Specialist with solid experience in the Kuwaiti furniture and interior market. The ideal candidate acts as a trusted consultant to our clients, managing the entire journey—from handling bespoke custom orders to overseeing logistics, managing after-sales support, and continuously elevating our service quality.

Key Responsibilities:

1. Handle incoming customer inquiries for both ready-made items (direct website purchases like tables, chairs, etc.) and customized furniture orders, guiding clients through specifications and closing sales effectively.
2. Work closely with local workshops, operational teams, and delivery drivers in Kuwait to coordinate site measurements, production timelines, and delivery schedules efficiently.
3. Actively track, troubleshoot, and resolve post-delivery issues or customer complaints with extreme professionalism and a solution-oriented mindset.
4. Utilize CRM/POS systems and delivery coordination software to accurately log orders, track shipping statuses, and optimize delivery routes.
5. Proactively analyze customer feedback and operational bottlenecks to propose strategies that constantly improve and upgrade Kono's overall service experience.

Skills

• Communication & Cultural Alignment: Exceptional verbal and written communication skills with absolute fluency in the Kuwaiti dialect to connect authentically and built trust with local clients.
• Kuwait Market Expertise: Proven sales and technical experience within the furniture, kitchen, or interior design industry in Kuwait, with a deep understanding of local client preferences and customs.
• Technical Knowledge in Custom Furniture: Solid understanding of furniture customization, custom wardrobes, sizing standards, materials, and interior aesthetics.
• Operational & Software Literacy: Proficient in using sales programs, CRM tools, or logistics/delivery coordination platforms.
• Problem-Solving & Crisis Management: Exceptional ability to handle high-pressure situations, calm frustrated clients, and resolve logistical challenges smoothly.
• Professional Bilingualism: Strong professional proficiency in both Arabic and English with a consultative, client-first approach.