Sales and Events Specialist- The Cloudveil
ABOUT US
Crystal Creek Hospitality is a collection of independently spirited and branded hotels focused on remarkable hospitality™. We see every day as an opportunity to enrich the lives of our employees, guests, and communities. Our vision, mission, values and commitments are at the core of every decision we make and every person we hire. No heroes, no egos–just a diverse group of individuals with solid relationships built on a foundation of trust that honors our employees, guests, and investors.
OUR VALUES
We Engage and We Listen
We Care and We Own
We Provide and We Ensure
We Appreciate and We have Fun
JOB OVERVIEW
The Sales and Events Specialist will be based in Jackson, WY, and will lead and serve as a key role to several functions at The Cloudveil, which enable our team to execute groups and events effectively, provide personalized and high-touch experiences for our VIP leisure guests, and represent our Michelin Key hotel in Jackson Hole through important community partnerships. In addition, this role manages group sales for Crystal Creek Hospitality’s hotel in Boston.
REPORTS TO
Director of Sales and Marketing
KEY RELATIONSHIPS
Internal: Sales and Events Managers, Pathfinders, and Guest Service Managers.
External: Travel agencies, group & meeting planners, Marriott Global and Account Sales organizations, local community vendors and partners.
ESSENTIAL JOB FUNCTIONS
The Cloudveil:
- Manages lead catching and distribution for the hotel, fielding both e-channel and phone leads, and assigning as needed
- Works side-by-side with Conference Services Manager, managing group room blocks in both CI/TY and the hotel’s property management system (i.e., rooming lists, updates, and special requests)
- Manages local partnerships and facilitates on-property activations in the hotel's common spaces as a way of providing fun, value-added experiences for our guests and the local community
- Manages pre-arrival reservations and arrangements (i.e., amenities and special requests) for luxury consortia guests (i.e., Fine Hotels and Resorts, Chase The Edit, and Luminous stays)
- Executes bookings for live music, yoga, and other value-added guest engagement opportunities throughout the year
- Creates weekly events calendars, placed in our common spaces and guestrooms, which help guests discover the many happenings in Jackson Hole throughout their stay at The Cloudveil
- Serves as the primary contact for designated travel agencies, negotiates accommodations, and maintains long-term business relationships.
Crystal Creek Hospitality’s Boston hotel:
- Excellent knowledge of hotel facilities and guestrooms.
- Develop relationships with meeting planners and community members to stay top of mind when planning meetings and events
- Develop relationships with the Marriott Global Sales Team to communicate better throughout the negotiation process, to identify need dates, and to stay top of mind so as not to miss out on any potential opportunities
- Attend and be a representative for both Hotels at various tradeshows with the Marriott Global Sales Team and the Convention Bureau
- Participate in and create FAM opportunities and site visits that will benefit the Hotel
- Review RFPs and work with revenue tools and the Revenue team to evaluate the opportunity
- Create proposals and contracts
- Exercises discretion in negotiating group agreements, concessions, and events packages within established guidelines
- Prepare for site visits by coordinating with the onsite team to inspect rooms, provide take-away gifts, and send site alerts to all departments
- Conduct tours of the property with meeting planners and potential clients
- Communicate clearly to the onsite team during the turnover process, providing any special hotel arrangements, including special billing requirements and guest room accommodations per client’s requests
- Prospect from potential business for the hotel through various reports and meeting attendee lists
- Assist with updating collateral, PowerPoint presentations and websites as needed