Job Description

To lead, coach, and empower a team of Lending Advisors to deliver exceptional client experiences, drive lending portfolio growth, and achieve strategic sales, service, and risk management objectives within FNB Private Banking and Wealth Management.

Hello Future Sales and Service Manager,

Welcome to FNB, the home of the #changeables. At FNB, we design for the shapeshifters, innovators, and leaders who challenge the status quo. We proudly create products and experiences that make a meaningful difference in our clients' lives, powered by exceptional people who make it happen every day.

As part of our Private Banking and Wealth Management, you will lead a team of highly skilled Lending Advisors, driving sales performance, credit excellence, client acquisition, and exceptional service delivery. You will play a critical role in empowering your team to deliver tailored lending solutions while ensuring sound risk management and sustainable portfolio growth.

Now's the time to imagine your potential in a leadership role where strategic thinking, coaching, and commercial acumen come together to create meaningful impact.

Are you someone who can:

Lead and Develop a High-Performing Lending Team

• Inspire, coach, and develop a team of Lending Advisors to achieve exceptional business results.
• Create a high-performance culture focused on client engagement, accountability, and continuous improvement.
• Drive talent development, succession planning, and employee growth.
• Provide technical guidance and support on lending, credit, and client relationship management.

Drive Lending Growth and Commercial Success

• Lead the execution of lending strategies to achieve business and sales objectives.
• Drive new client acquisition and deepen existing client relationships through effective lending solutions.
• Support the team in identifying opportunities to grow lending portfolios and increase profitability.
• Monitor team performance against financial, sales, and service targets.

Deliver Exceptional Client Experiences

• Champion a client-centric approach across all lending interactions.
• Ensure clients receive tailored financial solutions aligned to their lending needs.
• Build strong relationships with internal stakeholders, product houses, and business units to deliver seamless service.
• Support the resolution of complex client queries and escalations.

Drive Credit Excellence and Risk Management

• Ensure sound credit and lending practices are maintained across the team.
• Oversee quality credit submissions and lending recommendations.
• Promote adherence to risk, compliance, governance, and legislative requirements.
• Monitor portfolio quality and implement corrective actions where required.

Enhance Operational Efficiency

• Drive continuous improvement of lending and service processes.
• Monitor productivity and operational effectiveness within the team.
• Leverage insights and data to improve decision-making and client outcomes.
• Ensure effective execution of end-to-end lending transactions.

You will be an ideal candidate if you have:

Minimum Requirements

• A relevant NQF Level 7 qualification in Commerce, Finance, Banking, Economics, Business Management, or a related field.
• 5+ years' experience within Banking, Lending, Credit, Private Banking, Business Banking, or a related financial services environment.
• Proven leadership and people management experience.
• Demonstrated experience managing sales performance and service delivery.
• Strong understanding of lending products, credit processes, and portfolio management.
• Experience managing risk, governance, and compliance within a banking environment.

Preferred Experience and Knowledge

• Financial Statement Analysis.
• Cash Flow Analysis.
• Credit Assessment and Credit Risk Management.
• Property Market Knowledge.
• Market and Economic Awareness.
• Strong understanding of FNB products and services.
• Experience leading relationship-based sales teams within a lending or advisory environment.

What you'll gain:

• The opportunity to lead a team that directly influences client growth and business success.
• Exposure to a high-performing Private Banking and Advisory environment.
• Opportunities to collaborate with industry-leading professionals and stakeholders.
• A culture that encourages innovation, learning, and career growth.
• A platform to make a meaningful impact on clients and colleagues alike.

We could be a perfect match if you are:

• A people-focused leader who develops others and unlocks potential.
• Commercially minded and passionate about driving lending growth.
• Skilled at balancing client needs with sound credit and risk principles.
• Adaptable, curious, and motivated by continuous improvement.
• Comfortable working in a fast-paced, relationship-driven environment.
• Passionate about delivering exceptional client experiences and business outcomes

Apply now if you are interested in taking the next step. We look forward to engaging with you!

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

29/08/26