Sales Coordinator

Key Responsibilities

Interaction with existing customers will include

● Respond existing customer's quote request, any other query which may be

updation of delivery of their order, in transit shipment, making payment request etc. Monitor customer buying patterns and ensure repeat orders through data-backed

follow-ups.

● Share shipping updates and ensure timely payment realization.

● Resolve quality concerns, if any by interacting with procurement team

● Analyze sales records of customer to maintain and improve sales level

● Use available sales statistics and reports to proactively engage

customers and retain/increase their order volume and value.

● Maintain accurate Management

Information System (MIS) records related to sales, client interactions, and

order processing. Maintain and update order tracking logs in shared Google

Sheets & EXCEL for internal visibility and

client reporting.

● Prepare timely reports on sales performance, lead status, and customer

feedback for management review.

● Manage the entire order lifecycle, from order receipt to final delivery. Ensure compliance with agreed Incoterms and documentation flow.

● Attend to new leads and inquiries received through various channels.

● Interaction with other teams will include

● Co-ordination with "Procurement team" for delivery of the product

at our stores

● Co-ordination with "Stores team" for packing of the ordered product

● Co-ordination with "Logistics team" for invoicing, packing list, planning the shipment of the ready products

● Co-ordination with "Finance team" for proper maintenance of customer's

ledger

Requirements

Experience: Minimum 3 years of experience in a similar sales/client servicing

role, preferably in an export-import or international trading environment. Min – Qualification: B.Com or BE (Mechanical) preferred

Excellent verbal and written communication skills. working knowledge of Google Sheets (filtering, formulas, charts, and sharing)

Ability to multitask and coordinate across departments. analytical skills and customer-oriented approach