Sales & Customer Support Executive

Job Title: Sales & Customer Support Executive

Location: 11 Chencharu Link, S7681465

Working Days: Monday to Friday, 8:00am to 6:00pm

About Us
Nosh Produce is a growing indoor farm specialising in edible flowers, microgreens and specialty herbs. We supply restaurants, hotels, caterers and foodservice businesses across Singapore.

Our products are grown locally in a controlled indoor environment, allowing us to provide consistent quality, freshness and year-round supply.

We are looking for a reliable, organised andcustomer-oriented Sales & Customer Support Executive to support our daily customer and order operations while helping us strengthen relationships with our customers.

This role combines sales administration, customer service and sales support, and is suitable for someone who enjoys both detailed operational work and communicating with customers.

Key Responsibilities

• Customer Service: Attend to customer enquiries via WhatsApp, phone, email and walk-ins, and provide prompt updates on orders and deliveries.
• Order Processing: Process, confirm and amend customer orders accurately, ensuring product, quantity, pricing and delivery details are correct.
• Sales Support: Follow up on customer enquiries, quotations and product requests, and support ongoing customer relationships.
• Customer Communication: Share relevant product updates, availability, new products and seasonal offerings with customers.
• Product & Sales Materials: Update and maintain product catalogues, price lists and other customer-facing materials.
• Customer Relationship Support: Understand customer requirements, maintain regular communication and identify opportunities to better support existing customers.
• Internal Coordination: Coordinate with the sales, operations, inventory and delivery teams to ensure smooth order fulfilment.
• Issue Handling: Assist with order, delivery, stock and product quality issues, and escalate matters when needed.
• Documentation: Prepare and maintain quotations, invoices, delivery notes, customer records and other related documents accurately and in an organised manner.
• Team Coverage: Be fully trained in the sales administration function and provide coverage for other team members during periods of leave or absence.
• Operational Support: Assist walk-in customers and provide order preparation or packing support during busy periods when required.
• Perform other ad hoc duties assigned by the manager.

Qualifications and Skills:

• GCE O-Level, NITEC, Diploma or equivalent.
• Minimum 2 years of relevant experience in sales support, customer service, administration or order processing.
• Able to communicate effectively in both English and Chinese.
• Good written and verbal communication skills.
• Organised, accurate and attentive to detail.
• Strong follow-through and able to complete tasks promptly.
• Able to manage multiple priorities in a fast-paced environment.
• Comfortable using Microsoft Office and basic office systems.
• Able to work independently and coordinate well with different teams.
• Experiencewith ERP, inventory or order-processing systems is an advantage.

Benefits

• Lunch provided by the company.
• Medical insurance coverage.
• Training and exposure to customer service, sales support, order operations, inventory coordination and logistics.
• Opportunity to take on greater customer and account-support responsibilities as the company grows.