Sales Engineer
Summary
Sales operations role managing the full order lifecycle (entry, verification, invoicing, delivery tracking) in ERP/CRM systems, acting as client liaison for pre/post-sales communications, compiling sales reports and KPIs, coordinating inventory and logistics, and maintaining quotations, purchase orders, and service agreements.
Order Processing Management: Overseeing sales orders from initial entry and verification to invoicing, delivery tracking, and ensuring accurate documentation across internal ERP or CRM systems.
Customer Relationship Support: Acting as a primary liaison for client inquiries, managing pre- and post-sales communications, resolving order discrepancies, and coordinating client service requirements.
Reporting Administration: Compiling daily, weekly, or monthly sales reports, updating pipeline dashboards, and tracking key performance indicators (KPIs) such as conversion rates and booking targets.
Inventory & Procurement Coordination: Monitoring stock levels, coordinating with warehouse and logistics teams to fulfill shipments, and managing office or operational supply inventories.
Document & Contract Maintenance: Drafting, reviewing, and archiving commercial documents including quotations, purchase orders, service agreements, and compliance paperwork.
Cross-Departmental Workflow Facilitation: Bridging communication between field sales teams, finance, and logistics to ensure seamless execution of project milestones and administrative workflows.