SALES REPRESENTATIVE

Job Summary:

As a Sales Executive in our Car Sales and Rental division, you will be responsible for driving vehicle sales and rentals by identifying customer needs, recommending suitable vehicles, and ensuring excellent customer service. You will help expand the customer base, increase revenue, and uphold the company’s brand reputation.

Key Responsibilities:

1. Car Sales

• Assist walk-in and online customers in choosing suitable vehicles based on their needs and budget.
• Promote and sell both new and used vehicles.
• Present and explain vehicle features, specifications, financing options, and after-sales packages.
• Achieve monthly sales targets set by the company.
• Prepare vehicle sales documents and follow up on payments and delivery.

2. Car Rentals

• Handle short-term and long-term rental enquiries.
• Explain rental terms, insurance coverage, and pricing clearly to customers.
• Coordinate rental bookings, vehicle delivery, and returns.
• Ensure proper documentation and compliance with rental policies.
• Upsell additional services like insurance, accessories, or lease-to-own plans.

3. Customer Service & Relationship Management

• Provide excellent pre- and post-sales support.
• Maintain strong relationships with new and existing customers.
• Handle customer queries, feedback, and complaints professionally.
• Follow up for renewals, upgrades, and referrals.

4. Administrative & Reporting

• Maintain accurate records of customer interactions and transactions using CRM tools.
• Prepare daily/weekly/monthly sales reports.
• Collaborate with the marketing team to support promotions and campaigns.
• Ensure vehicles are clean and presentable for viewing and test drives.

Requirements:

• Proven sales experience, preferably in the automotive or rental industry.
• Strong interpersonal, communication, and negotiation skills.
• Results-driven and customer-focused attitude.
• Basic knowledge of vehicle specifications, financing, and insurance.
• Familiarity with CRM systems and Microsoft Office.
• Possess a valid Class 3 driving license (preferable).

Working Hours:

• 5.5-day work week (including weekends and public holidays, with off-days on weekdays)
• Must be willing to work flexible hours, especially during peak periods or roadshows.

Benefits:

• Basic salary + attractive commissions & performance bonuses
• Staff discounts on vehicle rentals and purchases
• Career progression opportunities