Sales Support Rep - Hybrid
Hello, nice to meet you. Thank you for clicking on our job posting to learn more!
Let’s start with an introduction. We are Boston Battery Wholesale, a franchise of Interstate Batteries. Have you heard of us before? It’s ok if you haven’t, we don’t take it personal. To keep it simple, we sell batteries, but not just any batteries, we sell only the Interstate Battery brand which just so happens to be considered the most reliable battery on the market and is the preferred brand among automotive professionals.
Not familiar with batteries? That’s ok, most of us weren’t either before we started working here, but now, we know more about batteries than we ever thought possible….. or even wanted to know!
Come on, you know you want to be a battery expert like us. You can learn more about us at but for now, keep reading to learn about a career opportunity.
About your future job
The Sales Support Representative- Hybrid will be responsible for operations in our small retail store by providing outrageous customer service to our customers, installing batteries, inventory management and back-office batching/reporting.
In addition, this position will also assist with our commercial customers and will be responsible for account acquisitions and maintenance, order fulfilment, & customer database management. The Sales Support Representative should expect to spend the majority of their time in the retail location, occasionally making deliveries, or a sales visit.
Job Responsibilities
- Coordinate sales fulfilment needs utilizing the B2B Order process document
- Assist sales teams w/problem solving, inventory sourcing, cross referencing, etc.
- Record all customer interactions in CRM / POS system
- Monthly review of customer report; call as directed by Commercial Sales Manager
- Assist sales team with various projects as requested by Management team
- Work with general manager on local marketing campaigns
- Engage customers walking through your door and create meaningful relationships with customers through prompt, friendly service
- Execute the entire sales process, start to finish
- Act as point of contact for addressing customer issues and ensure resolution that exceeds customer expectations
- Verify inventory process and procedures are being executed to Boston Battery standards
- Maintain store cleanliness, organization and compliance
- Perform occasional battery installation & delivery of batteries for customers, as needed
- File all paperwork in accordance with Boston Battery requirements
- Other assignments as requested