Sales Support Representative - Hybrid - Pay Starting at $21.58/hr

Schedule

• 1st Shift: Mon – Fri, 8:00am – 5pm

• Overtime based on business needs

What you will do

• Follow order entry process and provide proactive updates on order status to accelerate billing process

• Provide phone support for inquiries from sales and healthcare professionals.

• Engage, interact, and respond in a prompt, accurate, courteous and poised manner to encourage positive business relationships

• Process all work in accordance with relevant working practices and standard operating procedures.

• Provide feedback and suggestions to improve service levels, internal processes and customer support methodology

• Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment

• Provide support beyond standard hours as needed if call volume and/or workload require additional time

• Support Sales Department by providing answers to questions generated by telephone, e-mails and fax

• Prepare product or service reports by collecting and analyzing customer information

• Implement and support Quality initiatives throughout branch

• Implement procedures to maintain accurate inventory records in the Enterprise Resource Planning (ERP) system through proper billing and replenishment processes

What you need

Required

• High School Diploma or equivalent

• Three (2) years relevant work experience

• One (1)+ year ERP experience

• Ability to work flexible hours and overtime, as business needs

Preferred

• Bachelor's degree

• Experience as account representative; order processing; customer service

$21.58 - $29.20 USD Hourly