Salesforce Marketing Cloud Support Specialist (f/m/x)
We are looking for a Salesforce Marketing Cloud Support Specialist to join our team and support our multi-market digital messaging capability. In this role, you will be responsible for day-to-day platform support, technical troubleshooting, and ensuring operational excellence across email and SMS channels. You will provide support for multiple markets, including the UK, Australia, Mexico, and more, while also participating in a rota-based on-call support system. If you are passionate about delivering reliable and secure communications, this opportunity may be the right fit for you.
- At least 3 years of experience supporting Salesforce Marketing Cloud in a production environment
- Hands-on experience with SQL for reporting, tracking, analysis, and investigations
- Strong knowledge of building and supporting CloudPages, along with scripting in HTML, CSS, JavaScript, AMPscript, and SSJS
- Practical understanding of email and SMS execution and troubleshooting, including delivery investigations
- Solid operational discipline, including ticket handling and effective communication under time pressure
- Advanced level of English
- Ability to visit the office up to six times per month in either Kraków or Warsaw