SCCS Brokerage Fraud Operations Support

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

SCCS Brokerage Fraud, Risk Program Execution and Business Governance is seeking an individual contributor to support Executive directly to drive the day-to-day coordination and execution of key activities across a dynamic organization, ensuring forums, priorities, fraud operation activities are organized and executed effectively.

Successful candidate will demonstrate strong analytical judgment, intellectual curiosity, and the ability to independently navigate complex problems. This role demands high organization, detailed-oriented mindset, strong follow-through, and comfort managing multiple priorities across a broad group of stakeholders. The individual will create structure around recurring activities, coordinate forums, develop and maintain executive presentations, and ensure commitments and follow-ups are tracked through completion. We are seeking a highly motivated individual, self-starter with a high degree of proactiveness, sound judgement, reliability, and ability to anticipate what is needed to make progress and ensure key deliverables are met in an efficient timeline.

Responsibilities:

• Track actionable deliverables and proactively follow-up with assigned owners, leaders, and project managers to facilitate timely completion.
• Maintain visibility into upcoming commitments, deadlines, and deliverables to prevent missed activities or follow-ups.
• Organize incoming requests, information, and materials requiring review, planning, and execution.
• Identify opportunities to simplify recurring routines and improve organization, consistency, and efficiency.
• Perform reporting, and analysis.
• Develop clear hypotheses in ambiguous problem spaces and iterate analytically as new findings emerge.
• Organize, host and facilitate business forums, including planning and post-discussion activities.
• Coordinate collection, consolidation of inputs for executive presentation materials including governance and executive committees.
• Apply structured problem-solving to ad hoc requests by setting objective, organizing available information, identifying gaps, and coordinating the actions required to reach completion.
• Consolidate quantitative and qualitative information from multiple stakeholders into clear, structured summaries that enable efficient review and decision making.
• Maintain and update recurring reports, trackers, dashboards, and other management information used to provide visibility into key activities, deliverables, trends and outstanding items.
• Organize complex details into structured, easy-to-consume formats appropriate for senior audiences.
• Capture key decisions, commitments, and next steps from leadership discussions and coordinate next steps.

Required:

• 5+ years of experience in the Merrill Edge / Consumer Investments business, with a strong understanding of the organization, hierarchy, partner teams, processes, self-directed platform, investment products, and client servicing channels.
• Strong organizational skills with the ability to manage multiple priorities.
• Exceptional attention to detail and commitment to accuracy.
• Demonstrated ability to independently deliver activities, process improvement through completion.
• Strong intellectual curiosity and a consistent habit of asking incisive questions to fully understand the why.
• Proven ability to think logically and structure complex problems, breaking ambiguous risks into clear hypotheses, remediation approaches, and sound conclusions.
• Ability to independently assess what matters, what data is meaningful, and what analysis is, rather than relying on predefined scripts or instructions.
• Sound judgment and ability to determine appropriate next step with limited direction.
• Effective time management and prioritization skills.
• High degree of dependability, responsiveness, and direction.
• Strong proficiency with MS365 Outlook, Excel, Teams, and other collaboration tools.
• Proven ability to translate analytical insights into business and risk decisions.

Desired:

• Experience working in fraud.
• Leadership experience and/or experience supporting Division or Executive Team.

Skills:

• Controls Management

• Issue Management

• Monitoring, Surveillance, and Testing

• Quality Assurance

• Risk Management

• Analytical Thinking

• Attention to Detail

• Critical Thinking

• Problem Solving

• Written Communications

• Decision Making

• Innovative Thinking

• Prioritization

• Recording/Organizing Information

• Business Analytics

• Data and Trend Analysis

• Data Mining

• Research Analysis

• Risk Analytics

• Fraud Management

• Monitoring, Surveillance and Testing

• Causation Analysis

• Data Visualization

• Measurement Effectiveness

• Scenario Planning and Analysis

• Attention to Detail

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

Hours Per Week: