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We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

Seasonal Japan Market & Operations Specialist

Location: Berkeley, CA, Remote, or Hybrid, depending on candidate experience
Schedule: Seasonal Full-Time, approximately November through April
Reports To: Shauna Pugliese, LAAPA Field Manager, with dotted line to Roxanne Renedo, Sr Hotel Ops Specialist

What You'll Do

The Seasonal Japan Market & Operations Specialist supports Backroads' Japan trips by helping align trip details, supplier commitments, documentation, and field execution across internal teams and local partners.

Primary Responsibilities

• Maintain Japan-specific leader and National Guide resources.
• Support supplier documentation, confirmations, and contracting alignment.
• Coordinate Leader Accommodation needs managed by Trip Development or the Market Expert and Trip Experts.
• Improve dietary documentation and operational processes.
• Support new trip development, presearch preparation, and operational readiness.
• Partner with Ground Ops Specialist, JTB, and OTS on transportation and trip setup.

Who You Are

You are organized, detail-oriented, collaborative, and comfortable working across teams to improve systems, solve operational issues, and support strong trip execution.

Preferred Qualifications

• Backroads trip operations, systems, or supplier experience preferred.
• Japan trip, logistics, or field experience helpful.
• Japanese language skills a bonus but not required.
• Strong organization, communication, and problem-solving skills.

Why This Role Matters

This role helps strengthen the systems and support needed for consistent Japan trip quality and future growth.