Security Infrastructure Engineer
About ADRM
ADRM is a leading physical security consulting firm with a bold vision to be the most trusted security firm in the industry. We disrupt the security landscape through data-driven risk management, safeguarding critical assets for clients in Financial Services, Bio-Tech, Critical Infrastructure, Higher Education, and Technology & Cloud Infrastructure.
Our work is guided by six core values - Balance, Curiosity, Integrity, Respect, Team, and Trust - and backed by a team that is passionate about protecting what matters most. We move fast, we care deeply, and we do it together.
The Opportunity
This is not a break-fix role. As a Security Infrastructure Engineer at ADRM, you will be embedded as a trusted technical expert for our clients - owning the health, performance, and continuous improvement of enterprise physical security systems across some of the most demanding environments in the country.
You will partner daily with client stakeholders, IT teams, and systems integrators to ensure security infrastructure operates at its highest potential. You bring technical depth and a client-first mindset.
What You’ll Do
- Own the daily management, monitoring, and optimization of Access Control and Video Management Systems (VMS) across client environments
- Manage service tickets end-to-end, from intake through resolution and quality inspection with a relentless focus on client satisfaction
- Prepare and deliver clear, actionable reports on system health and performance trends for client leadership
- Collaborate with ADRM teams, client IT departments, end users, and systems integrators to drive successful implementations and upgrades
- Proactively identify risks and improvement opportunities across client security platforms before they become problems
- Represent ADRM in client meetings and calls with technical credibility and strong professional communication
- Support project management activities during system deployments and technology transitions
- Participate in client on-call rotation as needed to ensure continuity of service
- Travel to client sites as needed to support implementations, system commissioning, and relationship-building
- Partner with peers and leadership to maintain client priority lists and track critical path items