Security & Service Ambassador (ION Officer)

Responsibility

• Responsible for security and safety aspects for all shoppers, tenants, and staff; identify hazards, security threat, crowd control, and fire hazard
• Attend to incidents involving Security and Fire related issues and assist authorities such as SPF and SCDF, whenever required
• Perform traffic management duties at Drop Off Point, carpark entry, and exit; assist motorist to resolve matters and provide onsite assistance during their exit/entry
• Actively seek out opportunities to provide personalized service and moments of delight such as welcoming shoppers, assisting elderly, etc
• Assist shoppers and tenants with directional queries and product knowledge while maintaining service standards
• Manage daily operations at Command Centre including performing pass counter duties, lost & found properties, etc
• Conduct mall wide safety and defect check as well as safety check on renovation units
• Render first aid during emergencies or to unwell shoppers and staff when required
• Any other ad-hoc duties as required

Qualifications/Requirements

• Minimum GCE ‘N’ Levels with either Security/Safety/Hotel backgrounds preferred
• Enthusiastic and service-oriented individual with a friendly and pleasant personality
• Vigilant, alert with a keen eye for details
• Willing to work on weekends, public holidays, and rotating shifts
• Candidates who possess PRD Certificate will have an added advantage