Security Supervisor
The main responsibilities and tasks of this position are as listed below, but not limited to these:
Report for duty as per schedule in roster and be in attendance for the daily 15 minutes pre and post shift briefing
Don essential company issued equipment such as Mobitalk, Bluetooth device, torchlight and pocket mask during duty
Be in-charge of the Hotel Security Control Room as well as for the day to day operations
Ensure all official security documents are handled accurately in accordance to SOP
Manage access points as assigned to ensure all entries are authorized
Maintain keen vigilance at the pass counters where colleagues, part-timers, casual labors, vendors, contractors, and visitors check in
Manage the Visitor Management System for visitors, contractors, and vendors
Manage the Casual labor system for casual labors and part-timers
Monitor CCTV coverage within the hotel property and highlight any issues observed
Perform static lobby / convention Centre coverage and duty
Perform roving security and safety clocking patrol within and around the hotel premises
Perform patrol on guest floors and the heart of house
Perform enforcement tasks as assigned and be at deployment as per deployment schedule
Ensure security system are in working order, and if not, to highlight to Assistant Security Manager and collaborate to raise maintenance reports
Coordinate Night Transport for colleagues
Respond to all security, safety and medical emergencies as soon as possible where assistance is required
Be part of the Hotel Emergency Action Team (HEAT Team) / Company Emergency Response Team (CERT Team) to respond to emergencies
Conduct inventory checks of keys and passes
Handle Loss & Found findings, reports and inquiries
Provide lift control and VIP
Perform First Aid/CPR/AED if required
Respond to and resolve safe box issues without delay
Respond to and resolve door lock issues without delay
Conduct crowd control and ushering duties
Gather and document information and facts upon responding to security, safety and medical emergencies
Perform any other tasks as assigned by the management of the hotel
Manage and address all alarms on the Fire & Life Saving System (FPLS) as per SOP
Manage and address all alarms on the duress and emergency systems
In-depth knowledge of CCTV system for preliminary investigation and training purposes
Minimum GCE ‘N’ level
At least 4 years relevant experience in hotels or private security law enforcement at a supervisory level
Minimum Officer Certification required by local authorities for Senior / Security Supervisor
Company Emergency Response Team (CERT) Certificate
Possess occupational CPR and AED
Basic Fire Fighting
First Aid Management
Knowledge in Fire Prevention & Protection of Building
Conversant with the various systems in Hotel Security Room
Art of self-defences, report writing, verbal and written skills, investigation and interrogation aptitude