Security Supervisor

The Security Supervisor assists the Safety & Security Manager in overseeing the daily security operations of the hotel, ensuring the safety and security of guests, Heartists, visitors, and hotel assets while maintaining a safe and secure environment in accordance with hotel policies and Accor standards.

Key Responsibilities

• Supervise the daily operations of the Security team and ensure compliance with hotel security policies and procedures

• Protect guests, Heartists, visitors, and hotel assets through regular patrols and security monitoring

• Respond promptly to emergencies, incidents, accidents, and guest concerns, ensuring appropriate follow-up and documentation

• Investigate security incidents, accidents, and lost & found cases, and prepare accurate reports

• Coordinate with Front Office, Engineering, and other departments on safety, security, and emergency matters

• Ensure fire safety equipment, emergency procedures, and first aid facilities are maintained and operational

• Train, coach, and supervise Security Officers to ensure high performance and service standards

• Deliver courteous and professional guest service while maintaining a safe environment

• Perform any other duties assigned by the Safety & Security Manager

• Minimum 3–4 years of experience in hotel security operations, with at least 1 year in a supervisory capacity

• Good knowledge of hotel security operations, emergency response, and fire safety procedures

• Strong leadership, communication, and problem-solving skills

• Customer-focused with the ability to remain calm under pressure

• Proficient in Microsoft Office; knowledge of hotel security systems is an advantage

• Able to work rotating shifts, weekends, and public holidays